How can I get in touch with your customer service team?
For customer service inquiries you can email us at firstname.lastname@example.org
I am having problems with the website, what should I do?
If you are trying to place an order and you get an error message, please contact our customer’s service team immediately at email@example.com :)
Can I use more than one promo code on an order?
We only accept one promo code per order.
How long is the process time?
1 to 5 business days. Please note that during sales or promotions, process time may be longer than expected.
How do I know if my order was placed?
You will get an email confirming your order with an order number. You will also receive another email when your order has been shipped with the tracking number.
I did not receive an order confirmation or a shipping tracking number. What should I do?
Please contact us at firstname.lastname@example.org to confirm your order was placed.
How do I track my order?
Once we’ve shipped your order, you will receive an email with the tracking and shipping information.
My order never arrived, what should I do?
Please contact us at email@example.com immediately.
The product I received is damaged, what should I do?
Please contact us at firstname.lastname@example.org with a photo of the damaged product, we will be happy to help.
Do you accept international orders?
At this time, we only ship to Canadian and US addresses.
Shipping & returns
How long does shipping take?
You should receive your order within 3-10 business day(s) after shipping confirmation.
What is your return policy?
We do not accept any exchange or refund on our products, unless it is damaged.
IMPORTANT NOTE: If your product was purchased from one of our points of sale (distributors), please contact the point of sale directly.
If your product was purchased from our online store, please communicate with us by email only. Employees of our Montreal store will not be able to make a return for merchandise purchased online.
What is the minimum order value to get free shipping?
Free shipping is automatically applied to every $80+ orders (before taxes, after discount).
What are the shipping fees?
At checkout, you can choose between regular shipping or Canada Post Expedited Parcel. Regular shipping fees are calculated at checkout, depending on the size of the package and the shipping destination. We offer a flat shipping rate for remote areas. Canada Post Expedited Parcel shipping fees are also calculated at checkout, depending on the size of the package and the shipping destination.
I made a mistake in my shipping address, what can I do?
Please contact us at email@example.com, we will be happy to help.
Are your products vegan and cruelty-free?
Yes, we are a 100% vegan and cruelty-free company certified by Leaping Bunny Program.
Can't find what you're looking for?
Send us an email to tell us what's up and someone from our team will get back to you as soon as possible. Be sure to include your order number (if you have one).
Please email us at firstname.lastname@example.org