For customer service inquiries you can email us here.

• Online at bkind.com
• At the BKIND boutique, 5301 Saint-Laurent blvd, Montreal
• Through resellers - Find a store near you

Due to recent changes related to the U.S. De Minimis regulation, we have temporarily suspended shipments to the United States. This new regulation directly impacts how parcels coming from Canada are processed at the border, creating significant logistical and administrative challenges for us.

We are actively working with our partners to find a solution that will allow us to resume U.S. deliveries as soon as possible while ensuring full compliance with the new requirements.

In the meantime, we truly appreciate your patience and understanding 💛. We will update you as soon as we have more information and are able to restart shipping to the United States.

If you are trying to place an order and you get an error message, please contact our customer’s service team immediately here :)

We only accept one promo code per order.

1 to 5 business days. Please note that during sales or promotions, process time may be longer than expected.

If you ordered during a sales event (Black Friday, Kind Days, etc.) or during the Holidays, know that our small team remains the same and works hard to prepare your order quickly, but that a higher volume of orders can exceptionally lengthen processing times. Thank you for your understanding :)

You will get an email confirming your order with an order number. You will also receive another email when your order has been shipped with the tracking number.

Please contact us here to confirm your order was placed.

Once we’ve shipped your order, you will receive an email with the tracking and shipping information.

Please contact us here immediately.

Please contact us at here with a photo of the damaged product, we will be happy to help.

Yes, you can pick up your order at the BKIND boutique, but you must select the option (if available) at checkout.

At this time, we only ship to Canadian and US addresses.

Promotions are determined independently by both us and our resellers. They are not obligated to offer the same promotions as us.

You should receive your order within 3-10 business day(s) after shipping confirmation.

We do not accept any exchange or refund on our products, unless it is damaged.

IMPORTANT NOTE: If your product was purchased from one of our points of sale (distributors), please contact the point of sale directly.

If your product was purchased from our online store, please communicate with us by email only. Employees of our Montreal store will not be able to make a return for merchandise purchased online.

Free shipping is automatically applied to every $80+ orders (before taxes, after discount for orders in Canada).

At checkout, you can choose between regular shipping or Canada Post Expedited Parcel. Regular shipping fees are calculated at checkout, depending on the size of the package and the shipping destination. We offer a flat shipping rate for remote areas. Canada Post Expedited Parcel shipping fees are also calculated at checkout, depending on the size of the package and the shipping destination.

Please contact us at here, we will be happy to help.

Yes, we are a 100% vegan and cruelty-free company certified by Leaping Bunny Program.

Yes, we offer 4 virtual gift card options of different value here!