For customer service inquiries you can email us here.

If you are trying to place an order and you get an error message, please contact our customer’s service team immediately here :)

We only accept one promo code per order.

1 to 5 business days. Please note that during sales or promotions, process time may be longer than expected.

If you ordered during a sales event (Black Friday, Kind Days, etc.) or during the Holidays, know that our small team remains the same and works hard to prepare your order quickly, but that a higher volume of orders can exceptionally lengthen processing times. Thank you for your understanding :)

You will get an email confirming your order with an order number. You will also receive another email when your order has been shipped with the tracking number.

Please contact us here to confirm your order was placed.

Once we’ve shipped your order, you will receive an email with the tracking and shipping information.

Please contact us here immediately.

Please contact us at here with a photo of the damaged product, we will be happy to help.

At this time, we only ship to Canadian and US addresses.

We use carriers other than Canada Post to ensure fast delivery. While your order should not be significantly affected, delivery times may still be longer than usual, especially for areas outside major centers, due to the Canada Post strike.

You should receive your order within 3-10 business day(s) after shipping confirmation.

We do not accept any exchange or refund on our products, unless it is damaged.

IMPORTANT NOTE: If your product was purchased from one of our points of sale (distributors), please contact the point of sale directly.

If your product was purchased from our online store, please communicate with us by email only. Employees of our Montreal store will not be able to make a return for merchandise purchased online.

Free shipping is automatically applied to every $80+ orders (before taxes, after discount).

At checkout, you can choose between regular shipping or Canada Post Expedited Parcel. Regular shipping fees are calculated at checkout, depending on the size of the package and the shipping destination. We offer a flat shipping rate for remote areas. Canada Post Expedited Parcel shipping fees are also calculated at checkout, depending on the size of the package and the shipping destination.

Please contact us at here, we will be happy to help.

Yes, we are a 100% vegan and cruelty-free company certified by Leaping Bunny Program.