Do you accept international orders?
At this time we only ship to Canadian and US addresses.
What are the shipping fees?
At checkout, you can choose between regular shipping or Canada Post Expedited Parcel. Regular shipping fees are calculated at checkout, depending on the size of the package and the shipping destination. We offer a flat shipping rate for remote areas. Canada Post Expedited Parcel shipping fees are also calculated at checkout, depending on the size of the package and the shipping destination.
What is the minimum order value to get free shipping?
Free shipping is automatically applied to every $80+ orders (before taxes, after discount).
How long does shipping take?
It usually takes 1 to 5 business days for our team to prepare your online order. Please note that during sales or promotions, process time may be longer than expected.
You should receive your order within 3-10 business day(s) after shipping confirmation depending on the delivery company chosen at checkout.
A problem occured with your order?
BKIND is not responsible for the lost of a parcel, delivery errors or damaged parcels. It is the responsibility of the consumer to verify the delivery information before finalizing the order.
I made a mistake in my shipping address, what can I do?
Please contact us at firstname.lastname@example.org, we will be happy to help.
What type of payment is accepted?
We accept credit and gift cards payments on our website. In store, all payment methods are accepted.
My order never arrived, what should I do?
Please contact us at email@example.com immediately.
What is your return policy?
We do not accept any exchange or refund on our products, unless it is damaged.
IMPORTANT NOTE: If your product was purchased from one of our points of sale (distributors), please contact the point of sale directly.
If your product was purchased from our online store, please communicate with us by email only. Employees of our Montreal store will not be able to make a return for merchandise purchased online.
The product I received is damaged, what should I do?
Please contact us at firstname.lastname@example.org with a photo of the damaged product, we will be happy to help.