SHIPPING AND RETURN POLICIES
Where do you ship?
Shipping is only available for Canada and USA.
How much does shipping cost?
We always offer free shipping on orders of 80$ or more, before taxes.
At checkout, you can choose to get your parcel shipped by Canada Post or BoxKnight (Montreal, Quebec, Ottawa and Toronto area only).
1. Canada Post: shipping fee is calculated at checkout, depending on the size of the package and the shipping destination. We also offer a 10$ flat shipping rate that can be advantageous for remote areas.
2. Boxknight (Greater Montreal area): shipping fee is calculated at checkout, depending on the size of the package and the shipping destination.
How long will it take to receive my BKIND goodies?
It usually takes 1-3 business days for our team to prepare your online orders. One your order is prepared, the shipping delay depends on the delivery company chosen at checkout.
Due to Covid-19, shipping delays may be longer than expected.
BoxKnight delivery (Greater Montreal area): Boxknight offers next-day delivery if your order is placed before 13h.
A problem occured with your order?
BKIND is not responsible for the lost of a parcel, delivery errors or damaged parcels. It is the responsibility of the consumer to verify the delivery information before finalizing the order.
I made a mistake in my shipping address. What can I do?
If you chose Canada Post or Boxknight, please contact us by email and we will be happy to help.
What type of payment is accepted?
We accept credit and gift cards payments on our website. In store, all payment methods are accepted.
* During Covid-19, please note that we will not be accepting any payments by cash in store.
We do not accept any exchange nor refund unless it is a defect found on our products. If so, do not hesitate to contact us at firstname.lastname@example.org and we will be happy to help you. A picture of the defect is always appreciated!
In case you have any allergy, make sure to look closely to the ingredients before you place your order.
IMPORTANT NOTE: we can't take any exchange of refunds in store, unless your product is defect AND has been purchase in our store.
The product I bought has a defect. What can I do?
If you bought your product in one of our point of sales, please contact them directly.
If you bought your product through our online store, please send an email to email@example.com with a picture of the defect and we will be happy to help!
IMPORTANT NOTE: we can't take any exchange of refunds in store, unless your product is defective AND has been purchase in our store.